This is an Order Form for software support services between under the terms of . Those terms define Regular Support Requests and Critical Support Requests. Together, this Order Form and those terms make up an agreement between Developer and Customer.
Developer will provide support for version of .
per calendar month, paid in advance
Developer will respond to support requests via .
Developer will assign dedicated support personnel.
Flexible Pricing for Higher Service Limits
Customer may increase its service limits under this pricing:
This support agreement will renew automatically.
Service Level Agreement
For Critical Support Requests:
For Regular Support Requests: