commonform.org / indieopensource / support-order-form / 1e1d
Download .docx Download .md Download .json Edit Analyze

Contents

  1. Software
  2. Initial Term
  3. Fees
  4. Payment Method
  5. Optional Provisions
    1. Channels
    2. Dedicated Personnel
    3. Service Limits
    4. Flexible Pricing for Higher Service Limits
    5. Automatic Renewal
    6. Service Level Agreement
      1. Service Levels
      2. Credit Schedule

This is an Order Form for software support services between under the terms of . Those terms define Regular Support Requests and Critical Support Requests. Together, this Order Form and those terms make up an agreement between Developer and Customer.

Software

Developer will provide support for version of .

Initial Term

Fees

per calendar month, paid in advance

Payment Method

Optional Provisions

Channels

Developer will respond to support requests via .

Dedicated Personnel

Developer will assign dedicated support personnel.

Service Limits

Flexible Pricing for Higher Service Limits

Customer may increase its service limits under this pricing:

Automatic Renewal

This support agreement will renew automatically.

Service Level Agreement

Service Levels

For Critical Support Requests:

For Regular Support Requests:

Credit Schedule