Order Form

This is an Order Form for software support services between under the terms of ``. Those terms define Regular Support Requests and Critical Support Requests. Together, this Order Form and those terms make up an agreement between Developer and Customer.


Developer will provide support for version [•].

Initial Term



`` per calendar month, paid in advance

Payment Method


Optional Provisions


Developer will respond to support requests via ``.

Dedicated Personnel

Developer will assign dedicated support personnel.

Service Limits


Flexible Pricing for Higher Service Limits

Customer may increase its service limits under this pricing: ``

Automatic Renewal

This support agreement will renew automatically.

Service Level Agreement

Service Levels

  1. For Critical Support Requests: ``

  2. For Regular Support Requests: ``

Credit Schedule



Type Form
Publisher indieopensource
Project support-order-form
Edition first draft of first edition (1e1d)
Published January 29, 2019
License Law Form License 1e
Permalink commonform.org/indieopensource/support-order-form/1e1d
Complete commonform.org/indieopensource/support-order-form/1e1d-complete
Annotated commonform.org/indieopensource/support-order-form/1e1d-annotated