commonform.org / switchmode / project-summary-open-support / 1e1c
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Contents

  1. Name
  2. Open
  3. Service
    1. Support Requests
    2. Responsiveness
  4. Fees
    1. Monthly Fee
    2. Additional Time
  5. Payment

Company and Developer agree to this project summary under their agreement on the terms of the Switchmode Developer Agreement:

Name

The project's name is .

Open

The project is an open project.

Service

Support Requests

Developer will respond to and work to resolve issues about configuration of, use of, and problems with submitted by Company personnel, with notification to Developer, to public project issue trackers.

Responsiveness

Developer will respond to issues during regular business hours, . Developer will respond to each issue within of receipt.

Fees

Monthly Fee

Company will pay Developer per calendar month for up to hours of support.

Additional Time

Company will pay Developer per hour, in fairly rounded quarter-hour increments, for support beyond the budget in Monthly Fee in any calendar month.

Payment

Developer will bill Company at the end of each calendar month.